Data Deletion Instructions

How To Request Deletion

1. Email support@altrixima.com with the subject “Data Deletion Request”.
2. Use the email address registered with your Altrixima Connect account where possible.
3. Provide the registered business or account name, account email, phone number and a clear description of the account or data you want deleted.
4. Where you act for an organisation, confirm your authority to make the request.
5. Do not send passwords, OTPs, full payment-card details or unnecessary identity documents.

Requests From A Client’s Customer

If a business contacted you using Altrixima Connect, that business normally controls your customer record and decides why it is used. Contact the business directly first and ask it to delete or correct your information.

After receiving a verified instruction from the business Client, we will reasonably assist with locating, exporting, correcting or deleting data processed on that Client’s behalf.

What May Be Deleted

Depending on the verified request and account role, deletion may include:

• account profile and login information;
• contacts, tags, notes and custom fields;
• messages and uploaded media stored in active Platform systems;
• campaigns, automation rules, business knowledge and appointment records;
• API credentials, integrations and account configuration.

Deleting an account can be permanent and may prevent recovery or continued use of the Platform.

Information We May Need To Retain

We may retain limited information where required for tax, invoicing, payment reconciliation, fraud prevention, security, legal claims, regulatory obligations or enforcement of agreements.

Residual copies may remain in protected backups until overwritten through normal backup cycles. Aggregated or de-identified information that no longer identifies a person may be retained.

Information held by Meta, WhatsApp, payment providers, email providers or other third parties is governed by their own deletion and retention practices.

Verification And Response

We may ask for reasonable information to confirm identity, account ownership or authority. We will acknowledge and process verified requests within timelines required by applicable law, subject to lawful exceptions.

If a request is incomplete, affects another person’s rights, or concerns data controlled by a Client, we may request clarification or redirect the request to the relevant Client.

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