“Which tablet should I take for this pain?”
Generic bot
Answers from whatever it was trained on.
Altrixima Connect
Blocked before it reaches the AI. The patient is told to consult a professional and the chat goes to your staff.
Altrixima Connect is not a general-purpose WhatsApp tool. It knows your doctors, departments and branches, captures appointment requests with AI, keeps clinical safety rules your team cannot switch off, and leaves every confirmation to a human.
Can I book a dermatology slot?
New leadIs the 11 am slot still free?
BookingSent the report, thanks!
SupportFriday 12:00 PM with Dr. Ananya Rao is available. Shall I send it to the front desk for confirmation?
| Campaign | Template | Audience | Delivery | Status |
|---|---|---|---|---|
| Health checkup offer | marketing_offer_v2 | 1,860 | Sent | |
| Appointment reminders | utility_reminder | 420 | Recurring | |
| Diwali greetings | marketing_festive | 2,140 | Sending | |
| Lapsed patients | marketing_winback | 780 | Scheduled |
Most providers ship the same chatbot to every industry. Healthcare has questions a generic bot should never answer, and appointments no bot should confirm alone.
Answers from whatever it was trained on.
Blocked before it reaches the AI. The patient is told to consult a professional and the chat goes to your staff.
May repeat whatever sits in the chat history.
Cross-patient disclosure is refused, both on the patient’s message and on the AI’s own draft reply.
Confirms slots it cannot actually verify.
Captures doctor, department, date and time as a request. Your front desk confirms, and only then is the patient told.
Invents timings, fees and doctor availability when unsure.
Answers only from verified entries you added. If it isn’t verified, it says so and offers a contact option.
Phone numbers and chat text often land in raw logs.
Numbers, emails and message text are masked before anything is written to logs.
Clinical judgement stays with your team. These limits are built into the platform, not a setting an account can switch off.
Automation handles the repetitive steps. Your team keeps the decisions that matter.
From your website, an ad, a QR code or a missed call.
AutomaticTimings, departments, fees and preparation from your knowledge base.
AutomaticDoctor, department, date and time collected in the chat.
AutomaticYour front desk approves, reschedules or declines in one click.
HumanConfirmation, preparation instructions and a reminder before the visit.
AutomaticReview visits, repeat tests and health checkup recalls on schedule.
AutomaticThis is the real flow: the assistant collects the details, your front desk confirms, and the patient hears back on WhatsApp.
Patient enquiries, appointment requests, recalls, reminders and follow-up, on the official WhatsApp Business Platform.
Connect your number through official Meta infrastructure with templates, delivery status and account events.
One number, many agents. Assign conversations, add internal notes, tag threads and keep the full history.
Approved templates for checkup recalls, vaccination due dates, report-ready alerts and health camps.
Turn enquiries into tracked leads with owners, stages, follow-up tasks and conversion reporting.
Doctor profiles, services, timings and multiple locations, so every answer matches the branch the patient asked about.
Keyword rules, AI-assisted replies from your own knowledge base, and guardrails that hand over to staff.
Booking requests captured on WhatsApp arrive in an appointment queue with the patient, doctor, department, branch and preferred slot already filled in. Your team confirms, reschedules or declines, and the patient is updated automatically.
One doctor or twenty, a single clinic or several branches: the knowledge base, menus and workflows are set up around your specialities.
Start with a single doctor and grow to a multi-branch hospital on the same platform. Safety and compliance controls are identical on every plan; higher plans add capacity, automation and team controls.
7-day free trial with Business-level modules. ₹0 Altrixima conversation fee on normal patient conversations. Meta WhatsApp messaging charges are billed separately by Meta.
WhatsApp messaging billing depends on how your account is connected. Altrixima-managed solution-partner rates are shown below, while existing direct-billing accounts may continue to be billed by Meta directly.
| Message category | When it is used | Altrixima rate |
|---|---|---|
| Marketing | Offers, promotions, product news and win-back campaigns.Requires opt-in and an approved template. | ₹1.25 / message |
| Utility | Order updates, appointment confirmations, reminders and alerts. | ₹0.25 / message |
| Authentication | One-time passcodes and account verification messages. | ₹0.25 / message |
| Non-MM-Lite Marketing | Marketing messages where the non-MM-Lite commercial rate applies. | ₹1.31 / message |
| International Authentication | Authentication messages where the international authentication rate applies. | ₹2.80 / message |
| Service | Your replies inside a customer-initiated conversation. | Provider policy applies |
Guided setup, with our team available if you get stuck.
Start the 7-day free trial with Business-level modules. No card required.
Link your WhatsApp Business Account through guided embedded signup.
Services, doctors, branches, FAQs, templates and reply rules.
Invite your team, then reply from the shared inbox, capture bookings and send reminders.
Common questions about the WhatsApp Business API, inbox management, automation, campaigns, CRM, integrations and onboarding.
Altrixima Connect helps healthcare organisations manage patient communication on the official WhatsApp Business API. It combines a shared team inbox, appointment request capture with human confirmation, recall and reminder campaigns, patient CRM, a verified knowledge base and a clinical safety layer in one system.
It is built for healthcare organisations that handle patient enquiries, appointment requests, reminders, recalls and follow-up over WhatsApp, from a single doctor to multi-branch hospital groups.
The assistant works as an appointment desk, not a clinician. It does not diagnose, interpret prescriptions or reports, or suggest medicines, dosages or treatment, and it will not share another patient information. Clinical questions are passed to your team, and these limits are built into the platform rather than being a setting an account can change.
The assistant collects the doctor, department, branch, date and time and records an appointment request. Your front desk confirms, reschedules or declines it, and only then does the patient receive a confirmation.
You add doctor profiles, departments, services, branches, timings, FAQs and knowledge articles. The assistant answers only from those verified entries. If something is not covered, it says so and offers an official contact option instead of guessing.
Yes. Create campaigns, choose audience segments by service or doctor, schedule one-time or recurring sends, and review delivery and read performance from the reporting area.
Yes. Altrixima Connect includes CRM and lead pipeline tools so you can capture enquiries, assign owners, tag leads, track stages, schedule follow-up actions and measure conversions.
You can use keyword-based replies, structured automation rules, AI-assisted replies, knowledge-based automation and booking workflows, depending on your plan.
Yes. Front desk, clinical and administrative staff can work from one WhatsApp number using a shared team inbox with assignments, notes, statuses and permissions suited to each role.
Yes. Doctors, services, timings and workflows can be configured per branch, so patients receive answers for the location they asked about. Branch limits depend on your plan.
For Altrixima-managed solution-partner accounts, WhatsApp message rates are Marketing Rs 1.25, Utility Rs 0.25, Authentication Rs 0.25, Non-MM-Lite Marketing Rs 1.31 and International Authentication Rs 2.80 per message. Existing direct-billing WhatsApp Business Accounts may continue to have messaging charged directly by Meta. Successful booking or conversion capture remains separately charged according to your Altrixima Connect plan.
Yes. API access and webhook connectivity are available on higher plans, letting you connect Altrixima Connect with your website, hospital management system and approved business software.
Yes. Contact imports and structured data uploads are supported, helping you get started faster and organise patient communication at scale.
Patient phone numbers, emails and message text are masked before anything is written to system logs. Data is separated by account, and access is controlled through roles and permissions for front desk, clinical and administrative staff.
Start your 7-day free trial, or let us walk you through the platform on a short call.